Introduction:
As you, all know that GST came into existence in the year 2017. It is a new concept, and many taxpayers still do not have complete knowledge of GST. The taxpayers might have queries and complaints regarding GST. So, they need to discuss their queries and issues with the professionals.
However, any issues or complaints related to Goods and Services Tax or GST Portal can be fixed by filing the complaints on Grievance Redressal Portal under GST. Previously, we are given an E-mail id helpdesk@gst.gov.in to file complaints and discuss the issues faced. Though, the taxpayers hardly get any reply or the replies received sometimes, are of no use. Hence the queries and issues remained unsolved.
Now, the problem is somehow solved. The government has mentioned that the taxpayers can visit the Grievance Redressal Portal for filing their issues. Also, it is mentioned that helpdesk@gst.gov.in does not exist now. The taxpayers can now visit the website by clicking on the given link: selfservice.gstsystem.in and filed the complaints.
What is GST Complaint Portal?
The Government has offered a special platform, where both the taxpayers as well as the stakeholders can file their complaints. Both of them can now visit the official website of grievances selfservice.gstsystem.in for discussing the problems faced while using the GST Portal. They do not need to visit the Help desk and waste their time and energy for the replies regarding solutions. The issues will be resolved sooner on the website.
Introduction of Grievance Redressal Portal
The government has introduced the Grievance Redressal Portal for the taxpayers. The taxpayers who were facing many problems want the solution, but they were not satisfied with the service offered by the Help desk. So the Government has stopped the service offered on the helpdesk@gst.gov.in email id and launched the new website of Grievance Redressal Portal.
The taxpayers can now easily lodge their complaints and ask their queries on this platform.
Platforms available for filing GST Complaints
The taxpayers can file their GST complaints on the new website. Also, they can opt for the phone call on the toll-free number provided by the government. The website name and the toll-free number are provided below:
- selfservice.gstsystem.in
- 1800 1200 232 (Toll-Free)
Furthermore, if you want any other details, you can visit the GST Portal after the registration. In case you are not registered yet, get help from legal salaah for GST Registration Online. A registered person can get a variety of benefits, including the GST Return Filing.
Procedures for complaining on GST Portal
Follow the steps given below to discuss the queries regarding GST or file any complaints on the GST Portal:
Step 1: First of all, the taxpayer needs to visit the official website of Grievance Redressal Portal. Click on the link selfservice.gstsystem.in to visit the web page.
Once the web page will open, you will encounter a content page that describes the Grievance Redressal Portal.
Step 2: You will find two options on the web page. The options are:
- REPORT ISSUE/ COMPLAINT
- CHECK STATUS
Step 3: In the search bar given below, you need to use specific keywords that will guide you to choose the type of issue you are facing.
Step 4: Select the suitable option related to the issue that you are facing.
Step 5: After the issue is selected, the taxpayer will have to choose the category of the issue. Also, subcategory needs to be selected.
Step 6: A pdf link of FAQ’s will be given to the users. Click on the link for downloading the file. Read the file carefully to get the solution to your query. In case you are satisfied with the pdf solution, click on the “YES” option and continue.
In case you want a better solution, select the second option that says “NO, I WANT TO LOG MY ISSUE”.
Step 7: Now, you will have to fill a form which consists of several details including the following:
- GST Number
- PAN number
- First and Last Name
- Contact Details such as Phone number and Email Address.
- Description of the issue you are facing (Word Limit 500).
- An image or screenshot (in the form of PNG, JPEG, PDF) of the issue faced (Do not exceed 5 MB).
Step 8: Enter the captcha code and then click on the “SUBMIT” buttons to submit all the details.
Step 9: A pop-up box will appear on the screen. Click on “YES” and proceed.
Step 10: You will be displayed a “Thank You” pop-up box. It will mention the Ticket number of the issue filed. Agree to it by clicking on “OK”. You will receive a mail regarding the details on your registered email address.
The taxpayers can use the Ticket number to track the progress of the complaints filed.
Admin